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How to get a refund for a transaction on PayPal

by Johnson Daniel

PayPal Holdings, Inc. is an American company operating a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders.

PayPal has helped so many of us receive payments abroad with ease and even help us make payment with ease, however, there are some challenges that some of us can face with using PayPal especially those of us who stay in countries like Nigeria where we need to create other countries PayPal account(s) to use in sending and receiving payments.

With the idea shared here on this blog on how to create a Lesotho PayPal account & South African PayPal account, this has enabled our Nigerian readers and readers in other countries that can’t have full access to PayPal use PayPal for international transactions.

Creating either a Lesotho PayPal account or South African PayPal account is one thing and ensuring that the account avoids getting closed by PayPal themselves is another thing. What most of us fear here in Nigeria is the fact that PayPal can close our account anytime due to a suspicious activity been detected on our end.

I’m going to quickly share a quick story with you guys just to use some time to give you insights on how to manage your PayPal accounts to avoid getting the account banned on time.

So, I recently received some funds from an online company, it wasn’t that much, just $65 and I had a buyer who was willing to pay for the funds immediately at a good rate. We all know now that withdrawing PayPal funds to a Nigerian bank is not an easy task except you’re using a credit card that works for it, I can’t disclose some names right now because they’re still under observation.

After sending the funds to the guy, he told me that PayPal has restricted his account. At first, I thought he was joking or trying to scam me but when he sent me a screenshot containing the message PayPal sent to him via mail, I believed him. He was asked to provide some documents just to check if he can get the account back and after waiting patiently with him for almost a month, I forgot about the account.

One day, the guy came to my Inbox on Telegram and told me that he has found a way that I can get my funds back, as usual, it’s hard just to believe something like that but I thought to myself, what do I have to lose, after all, trying this might get me my money back and if I don’t I might not have any chance of getting it back so I did it and it worked. I got my money back from PayPal.

We all learn from experiences sometimes and I always love sharing helpful tips that would go a long way in the lives of individuals whether big or small, white or black this is why I will disclose the steps that you should take to get a refund for a transaction on PayPal if something like this ever happens to you.

This will also work for something that goes wrong when making a purchase with PayPal, if your order not arrive or something arrive that was very different than described


How to get a refund for a transaction on PayPal


The first step is to dispute the transaction through PayPal. PayPal will facilitate communication between you and the seller to see if things can be worked out. Many disputes are caused by misunderstandings, and they’re often easy to resolve. However, if you and the seller can’t reach an agreement on your own, you can escalate your dispute to a claim. They’ll investigate and make a decision in favour of either you or the seller.


How to open a dispute on PayPal


  1. Log in to your PayPal account.
  2. Open a dispute in the Resolution Center within 180 calendar days of your purchase, by clicking on “Dispute a Transaction” under “Report a problem”.
  3. Select the transaction and click Continue.
  4. Select “Item dispute“.

Be aware that disputes must be opened within 180 days of your payment date, and that you and the seller will have 20 days to work things out.

If you happen to be in the same case as I was, just reach out to the guy and tell him not to reply to the mail or take any action and after some period, the funds would be refunded to you. In any case, your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your dispute to a claim.


How to escalate a dispute to a claim


  1. Log in to your PayPal account.
  2. Click on your existing dispute in the Resolution Center.
  3. Select “File a Claim.”

You must file your claim within 20 days of when the dispute was first opened. Then, they’ll review your case promptly and provide a final decision. With this information, you should get a refund from PayPal from the account that gets blocked or you mistakenly funded.

To conclude everything, I would like to use this medium to let you know that if you ever want to sell your PayPal funds at a good rate ranging from NGN 310/$ – NGN 370/$, feel free to reach out to us via our contact page.

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