If you make frequent calls to friends, lovers, family members, coworkers, or company employees, you’re probably spending a lot of money on airtime. For this reason, telecom operators like MTN have Closed User Group (CUG) offers that provide you with a subsidized plan that allows you to have unlimited conversations with people you register with without worrying about running out of airtime.
What is a Closed User Group (CUG) on MTN
MTN Closed User Group (CUG) is a voice service that allows corporate employees to make unlimited mobile calls to coworkers for a flat monthly fee. It was designed for growing businesses and large organizations with a staff size of at least 10.
Benefits of MTN Closed User Group (CUG)
- Unlimited calls: This helps you ensure cost savings on your voice calls.
- Unlimited SMS: With this, you have the option of simply sending free SMS to your colleagues, depending on your need.
- Flexibility: You can choose from a variety of plans that best suits your needs and budget.
- Flat Subscription Fee: This ensures your monthly spend on voice is controlled.
- Easy Migration: The service ensures hassle-free migration for both new and existing customers. You add new numbers or delist numbers with ease on the platform.
How to register for MTN CUG
MTN provides a default method for all customers to register for a CUG plan. Users must contact their MTN Account Partner (if they already have one) or send an email to email@example.com. However, if you do not register up to 10 people in your CUG plan, you will be unable to register with them.
There is no need to be concerned if you do not have up to ten people registered in your CUG plan. Zailand has partnered with MTN to make the service available to groups as small as two people.
All you have to do is send them a WhatsApp message at 08031230823 or an email at firstname.lastname@example.org with your CUG request. To register, you must provide the following information:
- MTN phone numbers you want to register (They could be new or old).
- Registered name of number owners.
- The plan you’re currently on (mPulse, Beta talk etc.).
Migrating each line to the CUG plan via Zailand costs N1,500. If you and your lover are registering for the first time, you will pay N3,000. The regular subscription fee is then 650 each. As a result, you’ll pay N4,300 in total for both numbers at the start. Subsequent months are only N650, and you only need to recharge airtime up to that amount to renew.
FAQs on MTN Closed User Group (CUG) with Zailand
Q. Who qualifies to register for MTN CUG?
A. MTN CUG is available to all existing MTN customers who have a registered MTN SIM. Willing subscribers who do not currently have an MTN SIM must either switch to MTN or purchase a new MTN SIM.
Q. How do you pay monthly for the MTN CUG access fee?
A. The monthly access fee for MTN CUG with Zailand is N650 per registered number, and the fee can be deducted automatically from the customer’s monthly airtime balance.
Q. What if there isn’t enough airtime to renew when I’m supposed to renew?
A. You have seven days after the 30-day term ends to recharge enough airtime for your CUG renewal. If you do not recharge enough for your CUG subscription renewal, your CUG access will be disabled on your line.
Q. What happens if a subscriber doesn’t renew their monthly CUG access subscription?
A. Users who do not renew their monthly CUG membership will be unable to access the service until they do so.
Q. How do I reactivate the service?
A. To reactivate, the user must first add enough airtime to cover the access fee and then re-subscribe via USSD or SMS.
Q. Can I migrate my SIM back to regular MTN plans from CUG?
A. Yes, you can. You’ll need to reach out to Zailand customer care to disintegrate your line(s) from the plan.
While other networks may offer this service, you will most likely need to obtain a specialized SIM card before you can use it. MTN, on the other hand, allows you to register for CUG using your existing SIM card. Calls from CUG lines to any network are charged at 15 kobo per second. SMS messages sent from CUG lines to other networks cost N4.