MTN Nigeria has recently introduced a new Family Pack bundle that offers the unique feature of data share which allows customers (sponsors) to add and allocate data to 5 beneficiaries.
There are benefits to being a sponsor as you get to enjoy free 500MB for each beneficiary added and enjoy free complimentary 50 minutes and 100 SMS’ for every Family Pack bundle activated to communicate with the beneficiaries. All MTN customers can subscribe to the Family Pack but none can act as sponsors and beneficiaries at the same time.
Any MTN customer can become a sponsor anytime they activate the Family Pack or become beneficiaries anytime they are added as a beneficiary by another line (sponsor). There are different MTN Family Packs available, they are; Monthly, Bi-monthly, and Top-up plans.
How to subscribe to an MTN Family Pack
- You can subscribe to any MTN Family Pack by dialling ∗131∗1∗7# and selecting your preferred plan (Recall that you will enjoy free 50 voice minutes and 100 SMS’ on every Family Pack you activate).
How to add beneficiary on Family Pack
You get to enjoy 500MB of data for every beneficiary you add to your Family Pack. You can add 5 beneficiaries for free every 30 days, however, you will be charged N100 for each modification (i.e. edit/replace) after registering the 5 phone numbers within 30 days.
- How to add a beneficiary to your Family Pack: Dial ∗131∗1∗7# and select the ‘Add New Beneficiary’ option.
- How to modify a beneficiary on your Family Pack: Dial ∗131∗1∗7# and select the ‘Manage Beneficiary’ option.
Q: Can I purchase multiple MTN Family Pack bundles?
A: Yes, you can activate multiple Family Pack bundles. Each bundle purchased will have its own unique expiry dates and you will enjoy FREE 50 minutes and 100 SMS’ on every bundle activated.
Q: If I have MTN Access bundle active on my line, will I be able to buy a Family Pack bundle?
A: Yes, you will be able to buy a Family Pack bundle, however, you will only be able to allocate data to your beneficiaries from the Family Pack. The data depletion priority on your line would be based on the validity of the active bundles where the bundle with the least validity will take precedence.
Q: If I have multiple Family Pack bundles active, which bundle will deplete first?
A: If you have multiple Family Pack bundles active on your line, the bundle with the least validity will be used first.
Example: If you have a 20GB Monthly Plan and a 400GB 3-Month Plan both active on your line, the 20GB Monthly Plan will be used first before the 400GB 3-Month Plan.
Q: What happens if my beneficiaries have not used up to their allotted data volumes and I exhaust the Family Pack bundle before the renewal date?
A: If you exhaust the bundle before the renewal date, all your beneficiaries will no longer be able to browse from the bundle and every internet activity would be deducted from their personal lines. However, once the bundle is renewed the allocated data volume would reset and both you and your beneficiaries would be able to browse with the Family Pack bundle.
Q: What happens if I exhaust my Family Pack bundle before the renewal date?
A: As soon as you exhaust your Family Pack bundle before the expiry, your data access will be suspended, and you will not be able to browse again. To continue browsing, you may need to do one of the following:
- Buy another Family Pack by dialling ∗131∗1∗7#
- Buy a Top-up Plan
Q: How can I activate the Top-up Plan?
A: To activate the Top-up Plan, you must first ensure that you have a Family Pack bundle active on your line. You can activate the Family Pack Top-up Plan via the following channels:
- USSD: by dialling ∗131∗1∗7# and selecting the ‘Buy Family Pack’ option.
- SMS: By sending the activation code to 131.
Q: What is the validity of my Top-up Plan?
A: The Top-up bundle will inherit the remaining validity days of the last Family Pack plan active on your line. Therefore, if the validity of the active Family Pack monthly plan you activated on your line is remaining 5 days, the validity of the Top-up Plan you purchased would be 5 days.
Q: Will I be able to enjoy bonus offers when I activate a Family Pack bundle?
A: Yes. You will enjoy free 50minutes and 100 SMS’ to communicate only with your Family Pack beneficiaries. Note that you will not enjoy any other bonus offers such as an Upgrade offer, Device offer, Referral offer, and any double data offer on your Family Pack bundle.
Q: What is the validity of the free voice minutes and SMS?
A: Your free 50minutes and 100 SMS’ will be valid for 30 days.
Q: What is the validity of my FREE 500MB data?
A: Your free 500MB data will be valid for 30 days from the day you registered the beneficiary. You will be able to use the free data all-day to access any websites/apps.
Q: Can I transfer data from my Family Pack bundle?
A: No, you will not be able to transfer data from your Family Pack bundle.
Q: Will I be able to roll over my unused main data bundle?
A: Yes, you will be able to roll over your unused main data including your Top-up bundles ONLY if you buy another data plan from the same category with the current bundle within the stipulated grace period.
Q: How do I check my Family Pack balance?
A: You will be able to check your Family Pack’s sponsor and beneficiary’s allotted data balance via the following channels:
- USSD: by dialling *131*1*7#, then select the ‘Balance Enquiry’ option, or ∗556#, and ∗131∗4# on your mobile phone
- SMS: Texting 2 to 131
